Return & Refund Policy

Return & Refund Policy

At Storeallthat, we want you to shop with complete confidence. Eligible items may be returned within 30 days of delivery, and refunds are issued to your original payment method within 14 business days once approved.

Our Promise
Your satisfaction means everything to us. If something isn’t quite right, simply return it within 30 days of receiving your order. Once we receive and approve your return, your refund will be processed within 14 business days. We’re committed to ensuring that every return is fair, fast, and stress-free.

Quick Facts
• Return Window: 30 days from the delivery date
• Item Condition: Must be unused, unwashed, and in original packaging with all tags attached. Proof of purchase is required.
• Return Shipping: Paid by the customer unless the item is defective or incorrect.
• Refund Timing: Processed within 14 business days after approval (your bank may take an additional 3–5 days to post the refund).
• Exchanges: Only available for defective or incorrect items. For other preferences (such as size, color, or style), please return your item and place a new order.

How to Request a Return — 3 Simple Steps

1. Email Us: Send your request to support@storeallthat.com with your full name, order number, reason for return, and order confirmation screenshot.

2. Attach Proof (if applicable): Include clear photos or a short video if your item is damaged or defective.

3. Ship the Item: After your request is approved, you’ll receive a Return Authorization (RMA) and the return address. Once your item is received and inspected (within 72 hours), your refund will be confirmed.

Why This Policy Works for You
• Transparent and simple — no hidden conditions.
• Quick response — all return requests reviewed within 72 hours.
• Customer-first — we cover all costs if the error is on our part.
• Risk-free shopping — try at home and return what doesn’t fit.

Common Questions

Q: Can I exchange for a different size?
A: Exchanges are only available for defective or incorrect items. For size or color changes, please return your order and place a new one.

Q: Who pays for return shipping if the item doesn’t fit?
A: For size or style preferences, the customer pays return shipping. If the item is defective or incorrect, Storeallthat will cover the return cost.

Q: How long does it take to confirm my return?
A: All returns are reviewed within 72 hours after receiving your package.

Q: My refund hasn’t arrived after 14 business days — what should I do?
A: First, check your payment account. If it still hasn’t been posted after 14 business days, please contact support@storeallthat.com for further assistance.

Notes & Exceptions
• Final Sale / Clearance Items: These are non-returnable and will be clearly marked as “Final Sale.”
• Customized or Personalized Items: Cannot be returned unless defective or damaged upon arrival.
• Proof of Defect: Photos or videos must be provided for defective claims.

Need Help?
Our friendly support team is always here to help.
📧 Email: support@storeallthat.com
🏢 LLC: STOREALLTHATSHOP LLC
📍 Address: 6615 Gallery Oak St, San Antonio, TX 78227, United States